tag:blogger.com,1999:blog-4178150141831482833.post8956160166307300788..comments2023-09-13T04:17:28.276-07:00Comments on love you big: Sewing Machine Repair: An Un-endorsementKatehttp://www.blogger.com/profile/15210665399158259040noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-4178150141831482833.post-90808102523817257252011-03-03T16:47:23.677-08:002011-03-03T16:47:23.677-08:00Experience is the best teacher ...if you learn it....Experience is the best teacher ...if you learn it. Invite you follow and comment <a href="http://singingthumbelina.blogspot.com" rel="nofollow"><b>here</b></a> . Thanks !Setyo-Utomo Saidhttps://www.blogger.com/profile/03495818066711275644noreply@blogger.comtag:blogger.com,1999:blog-4178150141831482833.post-45251397970587899082011-01-14T21:24:54.138-08:002011-01-14T21:24:54.138-08:00It's a business, their object is to make sure ...It's a business, their object is to make sure you leave your money with them. Unfortunately it sounds like they did little to earn it. I have never taken a machine to be repaired and doubt I ever will. Cleaning, oiling, and greasing I will do myself. No way I would part with even 40 of my hard earned money.Rainbows in Woolhttps://www.blogger.com/profile/03617905707648483647noreply@blogger.comtag:blogger.com,1999:blog-4178150141831482833.post-28448866845798158742009-11-22T08:26:21.529-08:002009-11-22T08:26:21.529-08:00What ever happened to good, old fashioned customer...What ever happened to good, old fashioned customer service? You would think that they would be interested in retaining customers in times like these.<br /><br />Too bad people are more interested in making a buck instead of providing a service to HELP PEOPLE.Erika Mulvennahttps://www.blogger.com/profile/02754785341905724718noreply@blogger.comtag:blogger.com,1999:blog-4178150141831482833.post-39292385287464518392009-11-20T00:02:09.971-08:002009-11-20T00:02:09.971-08:00First, let me say how delighted/bemused I am to se...First, let me say how delighted/bemused I am to see a link to Austlii in your post. <br /><br />Second, I have had so many of these encounters that I have now become a pro and, like Alice, have discovered it's all about keeping your cool while they turn a little psycho. My newly-discovered weapon (so boring and yet remarkably effective) is to keep saying, "No, I'm sorry, that won't do." I have had bank fees waived, hundreds of dollars of credit added to my phone, and out-of-warranty items repaired using this trick. (And as you suggested, quoting sections of the TPA usually works, too.)<br /><br />Letting them think you have got all day to stand at their counter waiting for them to fix the situation is another super effective strategy. I think I inherited that one from my Sitou. Faced with some "family friends" who refused to pay rent for six months and wouldn't leave a flat my dad owned, she took a bowl of beans that needed to be peeled, plonked herself on a stool in the living room of the flat and proclaimed, "I'm not go from HERE!" They moved out that day. :)<br /><br />Viva Kate!KFhttps://www.blogger.com/profile/08218560311473687724noreply@blogger.comtag:blogger.com,1999:blog-4178150141831482833.post-44111844825916800892009-11-19T21:04:14.986-08:002009-11-19T21:04:14.986-08:00Hear hear! Congrats on standing your ground, Kate....Hear hear! Congrats on standing your ground, Kate. I'm too often timid in those situations, but more recently I've found that the more pig-headed/aggressive people like that become, the calmer I am. It's like, "Hello, crazy. Now watch me stay rational and level headed as you blow your gasket." Silly bullies.Anonymoushttps://www.blogger.com/profile/17245742125561982749noreply@blogger.comtag:blogger.com,1999:blog-4178150141831482833.post-30774459135097254972009-11-19T18:27:38.950-08:002009-11-19T18:27:38.950-08:00Thanks everyone. My intention was just to give a p...Thanks everyone. My intention was just to give a public service-type announcement about the place: I don't think rude and unacceptable trade practice is something that should be under-reported!<br /><br />But it is really nice to hear your thoughts - and to be reassured that I did the right thing.Katehttps://www.blogger.com/profile/15210665399158259040noreply@blogger.comtag:blogger.com,1999:blog-4178150141831482833.post-47034971468026026022009-11-19T16:31:52.743-08:002009-11-19T16:31:52.743-08:00You know I was actually thinking of getting my mac...You know I was actually thinking of getting my machine serviced at the same place, but after reading your story I have changed my mind. <br /><br />I have to say that there are so many businesses in Sydney that don't take customer service seriously and it really irritates me. <br /><br />I have come across blissful service in countries like Japan and Singapore, where staff take pride in their job and care about the experience of the customer not just the sale. Even in larger stores here it isn't seen as a priority.<br /><br />Though I do think there is such thing as customer service going over board - it's a fine line between letting your customer have space and time to consider, and hounding them into running from the store!<br /><br />You can see I have quite a lot to say on the topic!!<br /><br />xFeeling Fuzzy?https://www.blogger.com/profile/03365367965231485624noreply@blogger.comtag:blogger.com,1999:blog-4178150141831482833.post-69668850177534280582009-11-19T15:53:32.691-08:002009-11-19T15:53:32.691-08:00Oh you poor thing! I hate those situations! Not li...Oh you poor thing! I hate those situations! Not living in Sydney, it's unlikely I would have gone there but I hope others know to avoid it now. I've found I've become more assertive with age but still I probably would have caved under that pressure. Good on you for standing up to them! KKyliehttps://www.blogger.com/profile/05048371258743968255noreply@blogger.comtag:blogger.com,1999:blog-4178150141831482833.post-7387218069931793902009-11-19T15:30:04.983-08:002009-11-19T15:30:04.983-08:00Argh, argh argh! How frustrating! I'm glad you...Argh, argh argh! How frustrating! I'm glad you stood your ground and am a little happy that I will probably never need a new bulb for my very flash needle and thread system!JT @ areyouhungaryhttps://www.blogger.com/profile/05352532555627409178noreply@blogger.comtag:blogger.com,1999:blog-4178150141831482833.post-55561143472433655072009-11-19T14:37:05.459-08:002009-11-19T14:37:05.459-08:00Thank you! Such a nasty experience. And DEFT = DAF...Thank you! Such a nasty experience. And DEFT = DAFT!!Katehttps://www.blogger.com/profile/15210665399158259040noreply@blogger.comtag:blogger.com,1999:blog-4178150141831482833.post-77018732816441668342009-11-19T14:26:49.661-08:002009-11-19T14:26:49.661-08:00That's a beautifully told story (but raised my...That's a beautifully told story (but raised my ire so high, so fast!!). <br /><br />I have a similar, recent story re Macquarie Bank's ridiculous DEFT payment business, but no need to share more pain around.AGhttps://www.blogger.com/profile/03218937947143556119noreply@blogger.com